Spanco

Since its inception on the 8th of December, 2006 - as a joint venture between Spanco Limited and Omnia BPO Services Limited, Bharat BPO has grown exceptionally fast, with an impressive roster of projects to its credit.

Salient Features

Fully staffed with more than 1800 highly-trained personnel

Supports a wide array of languages including Hindi, English and 9 regional languages

Has an impressive capacity to handle 2 million calls a day, through IVRS and 700 agent seats

Supports voice calls, fax, e-mails and SMS

Has an expected call volume of over 4.92 million calls per day

Is located all over the country - Noida, Chennai, Mysore, Mumbai, Ahmedabad and Kolkata

Technology Edge

State-of-the-art technology using latest IVR & speech recognition systems

Telecom network, component & system level redundancy to the extent of 100%

Highly scalable architecture

On-site support from HP, IBM, Nortel & Oracle

Disaster recovery mechanism in place

Full power backup

Project Fact sheet

About 17 million passengers travel on Indian Railways everyday

8 million of these are long distance passengers

1,000,000 confirmed and 500,000 waitlisted PNRs are issued over the passenger reservation system everyday

Bharat BPO has acquired a 10 year franchise from Indian Railways to provide all customer interaction related services beginning with 139, a "category-1" service

"Rail Sampark - 139" is operational & provides train arrival/departure, PNR status, accommodation availability and fare enquiry to name a few

SMS Service available for