Network Management Services
Spanco provides both onsite and remote network management services to its customers.
Network, storage and server systems run with appropriate uptimes and in line with
SLA. Remote network management services help customers reduce cost of infrastructure
maintenance as well as the downtime.
With networks spreading extensively into newer geographies like tier 2 and 3 cities
and towns, the network complexity is increasing. Likewise, managing these extensive
networks is also getting complex.
Benefits of Hosted Data Center Services
Management of passive and active network components
Documentation and process management of field
Operations and maintenance includes
Project Management Services
on call at various client locations along the network
to co-ordinate and control operations
MIS to clients
via daily, weekly and monthly performance reports
repair of assemblies from the equipment manufacturer's international repair center
Spanco's NOC (Network Operations Center) proactively monitors the availability and
health of network infrastructure and send alerts. The NOC is capable of complete
network and server monitoring and management service for both active and passive
components. This helps clients to have maximum uptime of their critical network.
Data Center Services
Managed Data Center - It is an end-to-end
solution which includes maintaining the hardware, the operating system, the application
data center, availability,
connectivity and security
Semi-managed Data center: Clients choose the
services that they look for to be outsourced. They manage the remaining.
System & device monitoring & administration
Application performance management
Product break-fix support
Backup & batch operations
Contact Center Management Services
Spanco integrates complex cross country networks for upcoming customer contact centers
across regions. Spanco also caters to the WAN requirements of the customer contact
centers, for both international as well as domestic applications. Spanco has all
the necessary skill sets and relationships with Principals to integrate and implement
end-to-end call center solutions consisting of Switch, ACD, CTI, predictive dialing,
and quality monitoring systems.
Consulting & planning for the project
This includes total hardware sizing, network architecture and software designing
for the project. Spanco also helps customers in various other aspects of network
load distribution, bandwidth management, network security and load balancing.
System Requirement Study
This constitutes studying total project requirements, analyzing needs of the project
and zeroing in on the application specific requirements for the smooth functioning
of the project.
Network Management includes studying component sizing for the entire network. It
includes setting up the entire call centre technology hardware and software components
and managing them through our service and our expertise.
Hardware/Software Support (AMC)
The AMC is a comprehensive annual service pack that covers a wide range of premium
hardware, network maintenance & software services.
Facilities Management Service
Manpower requirements for the project could be outsourced to Spanco, who in turn
would supply the adequate and correct manpower for managing the data center, the
call center and/or the entire IT Infrastructure setup. Customers outsource the manpower
needed for managing the project, including Network Managers, Networking Engineers
and the people required to guarantee the safe running. Spanco acts as a single point
contact for all customer service requirements.
Remote Management Service
Spanco also provides an efficient way to manage critical servers & monitor their
performance without being physically present at your end via a remote management
service through a dialup.