Spanco’s Railways project is a model that takes outsourcing to a completely new paradigm. The same model can also be replicated and utilized for other large government services of mass importance like Post & Telegraph, Insurance, Telecom, RTI etc.

The norm
Ö Selling seats at a fixed price
Ö Handling calls for a fixed rate per call

The way ahead
Ö A model that is self-sustainable
Ö Generates revenue on its own
Ö A unique way of addressing basic needs
Ö In a mutually beneficial manner for both the service originator as well as service operator