Basic Enquiry Services (BES) 139
Ö Current Train Running Position (Arrival, departure & late running)
Ö PNR status for reservation
Ö Availability of reserved accommodation (except Tatkal)
Ö Fare enquiry
Ö Accident related information (recorded messages on train diversions / cancellation etc.)

Premium Enquiry Services (PES)
Ö Availability of tatkal accommodation
Ö Trains between stations
Ö Concession rules
Ö Cancellation rules
Ö Refund Rules
Ö Time Table schedules, detailed Journey Planning
Ö Train Connections
Ö Enquiries pertaining to rules of reservation, refund, break journey, circular journey, change in name,     concessions etc.
Ö Enquiries pertaining to passenger amenities & facilities available at stations such as Retiring room, Cloak     room, Rail Yatri Niwas etc.

Value Added Services (VAS)
Ö SMS Alerts through IVRS
Ö Accommodation Fax Facility through IVRS
Ö Call back facility through IVRS
Ö Advance Meal Ordering by passengers
Ö Outbound Alerts for specified services through SMS
Ö Outbound information through E-mail
Ö Outbound information through PSTN or CMTS calls
Ö Others – including follow-ups on the PIS enquiries serviced through IVRS

Future Services
Ö Tourism Products
Ö Hotel Booking
Ö Ticket Booking
Ö Taxi Booking
Ö Train arrival/departure on SMS
Ö Mumbai Suburban train info