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Indian Railways - Outsourcing | Scale of the Project

With the Indian Railways being the largest rail network in Asia, the project is as gigantic in terms of finance as it is in terms of its size. With a call volume scaling as large as over 2 Million calls per day to start with and ramping up to 5 million calls per day in 9-12 months period,  and a commuter volume as vast as 600 million per year, it is no far cry that significant revenues are expected year after year.

Revenue Streams
Instead of having just a single mode of revenue, the project harnesses multiple modes of revenue by means of:
Ö Revenue sharing with the telecom operators for all incoming calls
Ö SMS revenues for various services
Ö Commission on tickets, taxis, and hotels booked through the call center
Ö Advertising revenues
Ö Outbound campaigns or new service launches

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