These astonishing figures make the Indian Railways one of the largest and busiest rail networks in the world, and makes managing their information services, even more challenging. To add to this there are even more factors that add to the complications.
Ö Complex fare structure and other charges (reservation fee, supplementary surcharge, enhanced reservation     fee, and safety surcharge) which varies as distance varies with 23 categories of tickets.
Ö All existing railways centers are focusing on small region – this is for the first time national enquiry center is     being launched.
Ö Generating scripts in 16 regional languages.
Ö IRCTC is constantly adding new luxury trains every quarter like Fairy Queen, Heritage on Wheels, Buddhist     Train, Vaishno Devi Special, Mahaparinirvan special train, Royal Oberoi Train, Punjab Special, to name a few.