1. Convergence Laboratory for a Premier Defense Training Institute

• The First ever technology Lab for training of Indian Army personnel on various networking technologies and applications.
• Simulating mission critical applications like voice data and Video and security all under one roof with scope for experimentation and testing.
• Products Deployed:

• The entire infrastructure and all the products deployed will be centrally managed by a Network Management system.
• The Lab training will form a compulsory part of the overall training curriculum of all the army personnel.
• Apart from deployment of the equipment, Spanco will design the training curriculum and conduct the trainings over a period of next three years.

2. A Leading International Contact Center of 2500 seats

• One of the Countries Largest call center networks with Complete system Integration for transcontinental network comprising of 4 locations in USA, 5 locations in UK & 4 Locations in India, including facilities management and services provisioning at all the locations
• Deployment of Quality Monitoring/feedback systems and predictive dialing solutions.
• Deployment of first ever Packetised Voice gateway in India for interfacing with carrier Network of AT&T Wireless in USA
• Being Centrally Managed from Mumbai for all the locations in Indian, USA and UK.
• 24 x 7 support services with resident engineers at all India locations.
• Setting up and maintenance of networks for international client locations like by virtue of manpower based out of K and USA.

3. A unified Contact Center for MTNL

• Implementation of unified call center for MTNL Mumbai spread over 3 locations to cater to various applications including work order generation.
• Prime objective was to serve as a one stop window for all the wireline queries on 1500 toll free number
• The scope of work involved extensive amount of application development & integration of various subsystems to form a unified application.
• The three discrete call centers had to be networked across 3 locations in Bombay for seamless transfer of calls in case of spill over and/or disaster recovery.
  
• The seamless transfer of calls over the network was coupled with seamless CTI and IVR integration for the screen pop up application on the agents PC over the network.
• One of the few deployments of Networked ACD on Nortel Platform.
• Deployment of Branded CRM application like Talisma was a part of the project.
• Also Integration Talisma CRM front-end with MTNL's billing and complaint management systems (CSMS & FRS) was also a part of the project.

4. Carrier Level Audio and Video Conferencing for BSNL, Ambala

• BSNL Ambala, pioneered the first ever Deployment of Video & Audio conferencing bridge services in Haryana circle at a Service provider level for public at large.
• Complete solution comprised of Video conferencing Bridges called MCU from Polycom and Audio conferencing Bridge from Vyont (a Polycom company).
• Both the products proposed were the industry leaders in performance ideally suited for carrier environment.
• Scope of work involves supply of equipment, complete system integration and application development.
• Spanco built a complete Web based Billing and scheduling applications as per the requirements of the carrier with all the relevant public interfaces and complete integration with BSNL's billing system.
• Tight integration of the application with the product was ensured by usingAPIs from equipment manufactures for complete extension of all the feature sets.

Convergence Lab for Military College

• The First Ever Lab for Indian Army.
• Simulating mission critical applications like voice data and Video and security all under one roof.
• To be used for training of all the army personnel
• Central Management capabilities.
• Apart from deployment of the equipment, even training curriculum and conducting of trainings is under the scope of Spanco
  

Intelenet Global Services

• One of the Countries Largest backbone networks with Complete system Integration for transcontinental network comprising of 4 locations in USA, 5 locations in UK & 4 Locations in India, including facilities management and services provisioning at all the locations
• Deployment of Quality Monitoring/feedback systems and predictive dialing solutions.
• Deployment of first ever Packetised Voice gateway in India for interfacing with carrier Network of AT&T Wireless in USA
• Being centrally managed from Mumbai for all the locations in Indian, USA and UK.
• Development of tool for customized reports Generation as per the needs of international clients.
• Setting up and maintenance of networks for IGS at international client locations like Barclays, Ventura, Household in USA & UK etc
  

MTNL

• Implementation of call center for MTNL Mumbai spread over 3 locations.
• Involving inhouse of application development & integration of various subsystems.
• Networked across 3 locations in Bombay for seamless transfer of calls in case of spill over and/or disaster recovery
• To serve as a one stop window for all the wireline queries on 1500 toll free number
• Integration of MTNL's billing and complaint management systems (CSMS & FRS) with branded CRM
  
  

IRCTC (Indian Railway Catering and Tourism Corporation)

• Implementation of Nationwide call center setup with single access number 139.
• Involving complete call center application development & integration of various subsystems.
• Networked across 4 locations Mumbai, Delhi, Chennai and Kolkatta to have countrywide reach.
• To serve as a one stop window for all the Railway queries 139 single access number.
• Integration with railways back end system for online customer service.
• Will handle close to 4 million calls per day making it one of the biggest such facility in India.