At
Spanco, there is only one quality standard: the one that
exceeds the customer's expectation.
The benchmark is as challenging in its achievement as
it is simple in its objective. It is achieved only through
the ongoing management of hundreds of behavioral and product-related
variables, which are continuously monitored and protected
by the company's quality assurance standards.
As a first step towards this ideal, Spanco sets quality
assurance standards that are higher than the prevailing
industry standard. As an extension of this ideal, the
quality standard is protected by the ongoing working of
the quality assurance team, which provides a continuous
feedback on call management performance- collectively
and individually, observations and appreciation.
Spanco
received the ISO 9001-2000 certification for its telecom
integration business and is in the process of extending
this quality accreditation to its call centre operations
SPANCO's
QUALITY POLICY
- We
will consistently meet and exceed the expectation
of our Customers by:
- Providing
cost-effective solutions through innovative system
based approach.
- Strive
for Continuous improvement of our capability (people,
processes and technology) for sustaining the competitive
edge.
- Make
Quality a way of life.
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